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Our client, an international bank based in London seek a Customer Services Associate on an initial 12 month Fixed term contract. This will be Office based, 5 days per week
It is essential that you have a banking customer service background
Day to Day Responsibilities
- Branch Operations and Handing of Remittances
- Monitoring & processing of Incoming and Outgoing remittances.
- Opening of Business & Individuals Accounts
- KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
- Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list.
- Creation and Verifications of Finacle Entries and Generation of daily reports.
- Filling and Scanning documents
- Handing / assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaints
Essential Experience Required
- Knowledge of Branch Operations / Remittance Handling
- Sound Knowledge of AML KYC guidelines.
- Customer Focused and Complaint Handling Skills.
- The ability to communicate clearly and efficiently with customers.
- Knowledge of Finacle is preferred
- Relevant experience in Banking customer services role
- Will not require sponsorship
**Please note - We will only be able to respond to candidates who meet the above required experience, this is a non sponsored role - Full Uk working rights required **
