Customer Services Officer

Customer Services Officer

Camden

17 per hour (umbrella)

Full Time Contract (3 Months)

Novax Recruitment is actively seeking a Customer Services Officer in Camden. This is a contract with a scope for extension working full time hours.

The job:

• Investigating issues, understanding people's unique situations, analysing information, and identifying appropriate solutions
• Working as part of a team providing the first point of contact through multiple channels
• Providing accurate and helpful information about services, addressing billing or payment inquiries, resolving complaints, and offering solutions to problems
• Dealing with calls effectively aligned to our Quality Framework, adhering to rotas, being flexible and working across all families as and when required

The candidate:

• Experience in a customer facing role is essential
• Experience working in a similar position for a local authority is essential

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)