Customer Services Rep

Shenley Recruitment

Posted 9 days ago, valid for 6 days

London, Greater London EC1R 0WX

Full Time

Health Insurance

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Sonic Summary

The Customer Services Representative position is located in London SW6 with a salary of £30,000 per annum.
The role requires a minimum of 2 years of relevant experience in a fast-paced office environment dealing with customer inquiries.
The work schedule includes a mix of at-home and in-office shifts, with a half-day requirement on weekends for checking emails and live chat.
Key responsibilities include raising support tickets, assisting customers over the phone, and managing customer queries across various platforms.
Benefits for this position include 25 days of holiday per year and medical/health insurance after the probation period.

Customer Services Rep

Location: London SW6

Salary: £30,000 p.a.

Shift Pattern:

Monday - at home 9am to 1pm (Half Day)

Tuesday - at the office 9am to 5:30pm (1 hour for lunch)

Wednesday - at the office 9am to 5:30pm (1 hour for lunch)

Thursday - at the office 9am to 5:30pm (1 hour for lunch)

Friday - work from home 9am to 5:30-pm (1 hour for lunch)

Half day on a weekend (work from home) - flexible.

Please note that the half day at the weekend is to check emails and live chat and respond if required, you will not be working a full day.

Our client is a highly successful, well-established organisation with 25 year’s expertise within the luxury competition market, with a £45m revenue turnover. They are looking for a Customer Services Representative to join their team at their office in SW16,

Duties for Customer Services Representative include:

Raising support tickets to enable tracking and resolution of customer requestselpTaking
Assisting customers over the phone
Investigating and resolving customer complaints, closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback issues onto the team
Dealing with customer queries across our social media platforms

Required Skills & Experience for Customer Services Representative:

2 years+ relevant experience gained in a fast-paced office environment as a Customer Services Representative or similar role dealing with customer enquiries or queries.
The ability to multi-task
Experience of Zendesk or similar system.
Experience with Live Chat preferred.

Benefits include:

25 days holiday per annum
Medical / Health Insurance (after probation)

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Customer Services Rep

Customer Service Representative

Customer Service Representative

Customer Service Representative