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Role Overview:
Salary: Up to £28,000 per annum
Hours: 0900 to 1800, Monday to Friday
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
We are looking to recruit an experienced Customer Service Representative to join our team, based at our Holborn, London office. The post holder will be responsible for ensuring a high level of customer service for our patients, ensuring queries are dealt with appropriately and efficiently.
Role Duties:
- Investigating and resolving patient queries or complaints via telephone and/or email
- Confirming processes and providing details/updates to patients as required
- Relaying any discrepancies to the relevant team
- Helping and supporting the wider team when necessary
- Ensuring a first-class customer service to patients
Qualification/Experience for Role:
- Extensive experience within a suitable call centre/relevant phone-based customer services role preferred
- An excellent command of written and spoken English – GSCE (or equivalent) standard preferred
- Experience within a customer-facing role within a healthcare setting preferred
- Experience with dealing with customer queries and the ability to help solve queries/issues required
- Suitable experience using Microsoft Office desired
Our Client
A private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. They work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so their patients can receive their prescribed medication directly to their door, via next-day delivery service. Their prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)
Additional Information:
We may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for us to conduct a DBS check accordingly for a successful applicant.
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
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