Customer Success Exec

Job Title: Temporary Customer Success Executive (Holiday Cover)Location: London Bridge, LondonContract Dates: 18th November - 10th December (including a one-week handover)Pay: £15 -£19 per hour DOEHours: 35 hours per week

Our client is a leading online events company with a team of 30, managing over 220 conferences and training sessions annually across three brands. These events cover a broad spectrum of critical topics, including government policy, regulations, education, social housing, environmental issues, D&I, HR, and more. This role is essential to ensure continued high-quality support for their delegates, who span industries from government to corporate sectors.

Our client is seeking a skilled Customer Success Executive for temporary holiday cover. This person will manage incoming inquiries (around 70% of the role) and provide exceptional service to delegates, assisting with event registrations, booking queries, pricing, invoicing, and general information across three brands. Some outbound follow-up (30%) may be required as well.

Key Dates:

• Shadowing Period: Starting 18th November
• Full Coverage: From 25th November to 10th December

• Manage and respond to incoming customer inquiries via phone and email, including questions on group bookings, event pricing, and invoices.
• Facilitate delegate registrations and provide information on a range of topics relevant to upcoming conferences and training events.
• Deliver high-quality, accurate information and a seamless customer experience across all three brands.
• Perform light outbound follow-ups with existing and prospective delegates as needed.
• Coordinate closely with internal teams to maintain excellent support coverage during the holiday period.

• Experience: Previous experience in customer success, customer service, or a related role.
• Skills: Strong communication skills, both written and verbal; adept at managing multiple inquiries across diverse topics.
• Attitude: Organized, proactive, and comfortable working independently in a fast-paced environment.
• Availability: Must be available for the shadowing period and full coverage dates.

If you're interested in this temporary role and can commit to the required dates, please reach out for further details.

We Are Aspire Ltd are a Disability Confident Commited employer