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Job Title: 1st Line Support
6 Month Contract (Potential to Extend/Become Permanent)
Salary: £200-£300 per day.
Location: Finsbury Park Office (3 days in office, 2 days WFH)
Contract Duration: 6 months (potential to extend/permanent opportunity)
About the Role:
We are looking for a proactive and friendly individual to join our team as a 1st Line Support Specialist. In this role, you’ll be assisting with the resolution of 1st Line tickets and. You’ll be working in a collaborative team of 8, where three others focus on first-line support.
This position is ideal for someone with application support experience, familiarity with MySQL, and an understanding of social housing. You’ll be a great fit if you're someone who thrives in a team environment and enjoys a relaxed, yet efficient atmosphere.
Key Responsibilities:
- Handle and resolve 1st Line Support tickets (approximately 150 per month)
- Assist with user logins and access issues
- Perform data entry tasks in a timely and accurate manner
- Support the Maintain & Dynamic Scheduling – FLS System
- Troubleshoot and escalate issues when necessary
- Work closely with team members to ensure smooth operations and issue resolution
- Communicate effectively with end-users and other team members
Skills & Experience:
- Experience with application support, ideally with a focus on scheduling systems or similar
- Basic knowledge of MySQL or databases
- Experience or understanding of social housing
- Strong troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal
What We Offer:
- Competitive salary
- Hybrid working (3 days in office, 2 days WFH)
Please apply with your updated CV or call Leah Seber at Build Recruitment for more info
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
