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Customer service representative
Customer Support Executive

Customer Support Executive

Tiger Recruitment

Posted 10 hours ago, valid for 16 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a Customer Support Executive at a fast-paced fin-tech company.
Candidates should have a blend of administration and customer service experience, ideally with a background in financial services.
The role involves assisting clients over the phone and email, ensuring excellent customer service.
The pay rate is £18 per hour plus holiday pay, with working hours from 9am to 5pm.
Experience in customer service is required, although the job listing does not specify a minimum number of years.

Customer Support Executive We are looking for an experienced and customer-support executive to assist our client, a fast-paced fin-tech. This role will see you working with a fast-paced team offering support to clients over email and phone. This role is ideal for someone with exceptional customer service skills and enjoy working in a team environment. We are looking for someone confident speaking on the phone and dealing with both external and internal stakeholders. What You Will DoIn this client-facing role, you will play a key part in delivering excellent customer service. Responsibilities include:

Assisting members with queries over the phone and other contact channels
Updating internal systems accurately and efficiently
Providing clear, accurate information to ensure members’ questions are fully addressed
Adopting a customer-focused approach, demonstrating strong listening skills and understanding client needs
Collaborating effectively with team members to ensure a seamless customer experience

Who You AreWe are looking for a candidate with a blend of administration and customer service experience. To excel in this role, you will need:

Experience in administration and a strong background in customer service
A client-centric approach, with excellent listening and communication skills
The ability to address client needs with patience, empathy, and attention to detail
Experience working in financial services is highly advantageous

The working hours are 9am - 5pm with an hour lunch break and the pay rate is £18 per hour + holiday payTiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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