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Customer Support Officer

PDR Solutions
Posted 9 hours ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a Customer Services role with a market leader known for its customer-centric approach.
  • Candidates should possess excellent customer service skills and be capable of multitasking and prioritizing their workload.
  • Responsibilities include managing a busy phone line, answering email inquiries, and liaising with various stakeholders.
  • The position requires a calm demeanor under pressure, organizational skills, and IT literacy.
  • Salary details and specific years of experience required are not provided in the job description.

Are you looking for your next role in Customer Services?

Are you capable of Multitasking and Prioritising your workload?

Do you have excellent Customer Service Skills?

My client is a Market Leader in their field and prides themselves on being customer centric, delivering a fantastic customer experience from start to finish.

Reporting into the Sales Director you will be the first point of contact for the clients,helping to connect all aspects of the business by communicating with managers, engineers, clients, suppliers and sub-contractors.

Responsibilities will include:

  • Managing a busy phone line and answering e-mail enquiries.
  • Proactively liaising with Clients and providing updates as needed
  • Updating work orders
  • Undertaking General office administration when needed.

Skill Set

  • Possess an Excellent phone manner
  • Ability to manage Client Expectations
  • Organised and able to Prioritise
  • Calm Under Pressure
  • Quick to Learn
  • IT literate
  • Polite and Professional

If you have a can do attitude and feel that you are flexible and willing to undertake a challenging role then this could be an ideal opportunity for you

Please send your CV to apply or call the office for more information

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.