Director of Customer Support (Broadband/ Utilities)

Director of Customer Support (Broadband/ Utilities)

Battersea (Hybrid)

80,000 - 90,000 + Hybrid + 10% Bonus + Progression + Cutting-Edge Innovation + Pension + Holiday + Training + Manage Your Own Team

Are you a Customer Support Leader within the broadband or utilities sector, eager to drive innovation, build and manage your own high-performing team, and play a key role in the rapid growth of an industry disruptor, all while enjoying exceptional company benefits and securing your long-term career success?

Do you want to be part of a forward-thinking broadband provider that puts customers first and is shaking up the industry? This is your chance to help redefine internet service, no hidden fees, no frustrating contracts, just fast, reliable broadband that puts people first.

On offer is a fantastic opportunity to join a fast-growing, customer-focused broadband provider that's transforming the industry. In a company that values innovation and empowers its leaders, you'll have the chance to build and scale a top-tier support team, making a real impact on customer experience.

In the role, you will oversee and develop the customer support strategy, managing both outsourced first-line support and in-house second-line support. You will implement industry-leading technologies, streamline operations, and establish a data-driven approach to continuously improve customer satisfaction. You will also handle high-level escalations, driving resolutions while ensuring a seamless customer experience. Working closely with operations, marketing, and sales, you will play a key role in enhancing the overall customer journey, reducing churn, and strengthening brand loyalty.

This role would suit an Customer Support Leader within the broadband or utilities sector, eager to drive innovation, build and manage your own high-performing team, and play a key role in the rapid growth of an industry disruptor, all while enjoying exceptional company benefits and securing your long-term career success.

The Role:

• Oversee customer support strategy, managing both outsourced and in-house teams.
• Implement advanced technologies to streamline operations and enhance the customer experience.
• Lead, mentor, and scale a high-performing team while managing escalations and improving retention.

The Person:

• Leadership position within broadband or utilities
• Happy to lead, mentor, and scale a high-performing team.
• Based in Battersea or easily commutable to

Keywords: Director of Customer Support, Customer Support, Customer Experience, Broadband, Utilities, Internet, London, Battersea, Fulham, Southwark, Chelsea, Clapham

Reference number: BBBH18742

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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