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Director of Customer Support (Broadband/ Utilities)

Ernest Gordon Recruitment Limited
Posted 20 hours ago, valid for 11 days
Location

London, Greater London SW11 4LW, England

Salary

£80,000 - £90,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position of Director of Customer Support is available in Battersea, offering a salary between £80,000 and £90,000, along with a 10% bonus and various benefits.
  • Candidates should have experience in a leadership role within the broadband or utilities sector, with a focus on driving innovation and team management.
  • The role involves overseeing customer support strategy, managing both outsourced and in-house teams, and implementing advanced technologies to enhance customer experience.
  • The successful candidate will lead and mentor a high-performing team while handling escalations and working closely with operations, marketing, and sales to improve customer satisfaction.
  • This is an exciting opportunity to join a fast-growing broadband provider that prioritizes customer experience and offers significant career progression.

Director of Customer Support (Broadband/ Utilities)

Battersea (Hybrid)

80,000 - 90,000 + Hybrid + 10% Bonus + Progression + Cutting-Edge Innovation + Pension + Holiday + Training + Manage Your Own Team

Are you a Customer Support Leader within the broadband or utilities sector, eager to drive innovation, build and manage your own high-performing team, and play a key role in the rapid growth of an industry disruptor, all while enjoying exceptional company benefits and securing your long-term career success?

Do you want to be part of a forward-thinking broadband provider that puts customers first and is shaking up the industry? This is your chance to help redefine internet service, no hidden fees, no frustrating contracts, just fast, reliable broadband that puts people first.

On offer is a fantastic opportunity to join a fast-growing, customer-focused broadband provider that's transforming the industry. In a company that values innovation and empowers its leaders, you'll have the chance to build and scale a top-tier support team, making a real impact on customer experience.

In the role, you will oversee and develop the customer support strategy, managing both outsourced first-line support and in-house second-line support. You will implement industry-leading technologies, streamline operations, and establish a data-driven approach to continuously improve customer satisfaction. You will also handle high-level escalations, driving resolutions while ensuring a seamless customer experience. Working closely with operations, marketing, and sales, you will play a key role in enhancing the overall customer journey, reducing churn, and strengthening brand loyalty.

This role would suit an Customer Support Leader within the broadband or utilities sector, eager to drive innovation, build and manage your own high-performing team, and play a key role in the rapid growth of an industry disruptor, all while enjoying exceptional company benefits and securing your long-term career success.

The Role:

  • Oversee customer support strategy, managing both outsourced and in-house teams.
  • Implement advanced technologies to streamline operations and enhance the customer experience.
  • Lead, mentor, and scale a high-performing team while managing escalations and improving retention.

The Person:

  • Leadership position within broadband or utilities
  • Happy to lead, mentor, and scale a high-performing team.
  • Based in Battersea or easily commutable to

Keywords: Director of Customer Support, Customer Support, Customer Experience, Broadband, Utilities, Internet, London, Battersea, Fulham, Southwark, Chelsea, Clapham

Reference number: BBBH18742

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy, and Disclaimers which can be found on our website.

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