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We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.
**These positions are Hybrid for London and surrounding areas**
Main Purpose of role:
- Responding to French and Spanish emails, answering French and Spanish calls,
- Dealing with customer quires on our system and translating replies from French and Spanish and Spanish to French.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both French and Spanish.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
- You will handle communications from customers enquiries,
- Updating customer details (address, payment methods),
The Multilingual Consultant will report into the French and Spanish Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £13.25 per hour + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, SeniorAgent, Trainer, Quality Support Executive and Team Manager.
Hours:40 hoursper week,Betweenthehours of 8am-7pm Monday-Friday,8-6PM Saturday.
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
