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French & Spanish Speaking Sales & Customer Service Advisor

South West Recruitment
Posted 2 days ago, valid for 16 days
Location

London, Greater London E14 3JP, England

Salary

£25,837 - £30,837 per annum

Contract type

Part Time

Retirement Plan

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Sonic Summary

info
  • We are seeking a permanent Customer Service Assistant who is fluent in both French and Spanish.
  • The role involves responding to customer inquiries via email and phone, translating communications, and providing excellent customer service.
  • The position offers a salary of £11.80 per annum, with on-target earnings of £5,000 per year through an uncapped commission structure.
  • Candidates should have a natural ability to communicate and empathize, along with a minimum of one year of relevant experience.
  • This hybrid role is based in London and requires working 37.5 hours per week, including one weekend day every other week.

We are recruiting for a permanent Customer Service Assistant to speak both French and Spanish.

**These positions are Hybrid for London and surrounding areas**

Main Purpose of role:

  • Responding to French and Spanish emails, answering French and Spanish calls,
  • Dealing with customer quires on our system and translating replies from French and Spanish and Spanish to French.
  • To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both French and Spanish.
  • You will be communicating directly with customers on the phone, by email, social media and live web chat.
  • You will handle communications from customers enquiries,
  • Updating customer details (address, payment methods),

The Multilingual Consultant will report into the French and Spanish Team Leader.

You should have:

  • A natural ability to communicate and empathise
  • A confident and professional manner
  • A real willingness to help a customer with their challenge
  • The desire to have fun at work!

Salary: £11.80 per annum + benefits

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.

Hours: 37.50 per week,Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

  • IIP Accredited Employer
  • great working culture of fun and sociable team environment
  • 50% discount with More bus for monthly and quarterly tickets
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.

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