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An exciting role has arisen for a French speaker to join a successful Luxury Fashion Retail and e-commerce team based in Merton, South London. We are looking for a French Customer Service Representative to join their fun, dynamic and friendly team. If you work in a retail environment, this could be a step up to an office based role.
The package:
- Salary: £13 per hour (£25,500)
- Working hours: Monday to Friday 9am -5.30pm.
- Location: Merton near Wimbledon and Morden
This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. It will be a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year. Responsibilities of the Customer Care Advisor
- Assisting French and English speaking clients with product enquiries
- Updating and maintaining the order database
- Providing support to clients registering online and having their orders processed through the website
- Assisting clients with any issues regarding returns or orders via email and phone
- Dealing with any complaints in a timely manner - escalating any issues to relevant departments
- Liaison with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities - upsell
- Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
- Excellent English language skills
- Fluency in French
To apply, please send your CV in English and in Word format to Tom.languagematters is acting as an employment business in relation to this vacancy.
