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Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a French-speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent . You will be joining their multilingual team in central London and be working on a hybrid scheme.
Your responsibilities will include:
- Being the first point of contact for all client's queries, answering calls and emails in a timely and professional manner whilst utilising your French language skills
- Proactively dealing with any returns and exchange issues
- Processing and tracking of orders
- Working alongside the sales team and other departments where required
- Maintaining knowledge of products and keeping up to date with new products and promotions
About you:
In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent French and English, then this role could be the next steppingstone in your career that you are looking for!
Profile:
- Required to be fluent in French and English, both written and spoken
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must.
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
- Previous experience dealing with wholesale clients and B2B customers is essential
- Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
- An interest in fashion, luxury or the retail industry is desirable
- Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment agency in relation to this vacancy.
