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COREcruitment is working with a luxury Members club in Mayfair. They are a multiple site growing business. My client is recruiting for a Front of House (FOH) Reception Manager at an exclusive brand focuses on delivering exceptional customer service and managing the first point of contact for guests.
Key Responsibilities:
Guest Management:
- Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure.
- Handle guest requests efficiently, including reservations, special accommodations, and VIP services.
- Manage check-in and check-out processes, coordinating with security and valet teams as needed.
Staff Management:
- Supervise and train front-of-house receptionists and concierge staff.
- Create staffing schedules to ensure adequate coverage during peak times.
- Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.
Operational Oversight:
- Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.
- Coordinate with event managers and other departments (kitchen, bar, security) to ensure seamless service.
- Ensure the reception area meets the venue's luxury brand standards in both appearance and service.
Customer Service:
- Handle complaints or issues professionally, resolving them to the satisfaction of guests.
- Monitor guest feedback and work to continually improve service standards.
- Build long-lasting relationships with regular clients and members, offering personalized experiences.
Financial & Reporting:
- Assist in managing budgets related to front-of-house operations, staffing, and supplies.
- Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation fees
Key Skills and Qualifications:
- Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.
- Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.
- Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.
- Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.
- Knowledge of Luxury Hospitality: Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.
- Technical Skills: Proficiency with booking systems, POS software, and reporting tools.
If you are interested, please send your CV to Sophie at or contact her directly on
