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Get ready to dive into the exciting world of a leading luxury fashion company and leaders in their field!
I am currently partner with this company searching for their next German speaking Customer Support Executive. As a customer support specialist you'll be the go-to person for their customers. From answering questions about our products to providing top-notch service, you'll be making a difference every day.
Not only will you be handling calls and email, but you'll also have the chance to interact with customers worldwide, and with a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.
What your main role will be:
- Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind.
- Speaking to clients to quickly get to the root of their problem.
- Helping customers via calls, emails and live chat.
- Use a positive personality and experience, not a script
- Provide outstanding service
- Know limitations and when to should ask for advice
- Own the resolution to the problem; don't leave the customer hanging
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
- Interpersonal skills, and passion for providing excellent customer service
- Strong communication skills: active listening, writing/typing, informal communication
- At least one years experience providing customer support would be ideal - preferably in a software support environment
- Experience with Zendesk is a bonus
