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Job Title: Head of Reception Services
Salary: 47,500
Hours: 40 hours per week, Monday to Sunday (some flexibility required)
Location: London
An exciting opportunity has arisen for a Head of Reception Services to lead front-of-house operations at a vibrant residential community in central London. This role oversees 24/7 reception services, fire safety, security, and some building management, ensuring exceptional service for residents, visitors, and external clients.
Key Responsibilities:
* Oversee the 24/7 reception service, ensuring high standards of customer service.
* Manage and train the reception team, motivating a strong service culture.
* Ensure compliance with fire safety and building regulations, acting as Head Fire Marshal.
* Oversee security operations, including incident management and stakeholder liaison.
* Develop and implement policies, procedures, and digital systems for front-of-house services.
* Support estates management in maintaining statutory and regulatory compliance.
* Monitor and report on service performance, security, and building safety.
* Manage department budgets, planning resources effectively.
* Contribute to business continuity strategies.
* Represent the organisation at key meetings, audits, and external events.
Ideal Candidate:
* Experience managing customer-facing services in reception, estates, or facilities.
* Strong leadership and team management skills.
* Knowledge of fire safety regulations and experience in residential/commercial building safety.
* Ability to manage multiple stakeholders with excellent communication skills.
* Experience in budget management and business planning.
* [Desirable] Qualifications in facilities or hospitality management.
This role requires some evening and weekend work to support 24/7 operations. If you have a passion for delivering outstanding service and operational excellence, we'd love to hear from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
