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Our client, a leading global supplier of Ingredients and premixx solutions for the food and beverage industry is seeking an experienced Logistics Customer Care Associate for their office in London. This will be a hybrid role. The Customer Care Associate will join a dynamic team of more than 25 individuals and be responsible for managing the daily business including warehouses, delivery to customers, exports outside Europe and demand planning. Other duties will be:
- Arranging deliveries to customers from Warehouses in UK and EU by Road, Ferry and Courier.
- Liaison with Customers, Warehouses and Carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions.
- Invoicing customers promptly, with correct VAT calculated.
- Preparing Shipping Documents (warehouse instructions, packing lists, commercial invoices. dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required.
- Monthly stock reconcilliations and handling follow-on enquiries from the finance department.
- Handling non-conformances
- Processing charges invoices from Warehouses, Forwarders and other suppliers.
- Project work.
The successful candidate will be handling Key Accounts and be detailed orientated with excellent organisational skills. Outstanding business communication skills and a strong ability to multi-task and be able to work under pressure. Another European language will be an advantage.
