Back to search
A fantastic opportunity for an experienced Logistics CSR is available, to join a specialist and global Logistics provider based in London. The main context for this role will be dealing with Import, Export and Domestic queries from start to finish and providing quotes to customers and ensure the timely shipment and receipt of goods., whilst delivering excellent levels of customer service to internal and external customers, locally and internationally. The main day to day duties will be:
- Select appropriate shipping routes to maximise efficiency and security using consolidations as appropriate.
- Provide accurate and timely export and domestic quote to customers.
- Make airline bookings and cut documents including the completion of export entries and generation of the correct documents to comply with UK customs regimes.
- Liaise with customers to ensure that the required commercial invoices and any other relevant documentation are available to meet shipping deadlines.
- Liaise with the transport department, vault staff and the Company’s overseas stations to ensure shipments are collected and packaged / secured as per Company procedures, and to ensure that shipments are ready to meet agreed routings.
- Generate shipping pre-advices and notifications as per company procedures.
- Maintain Electronic Data Interchange (EDI) system to ensure that all operations and commercial requirements have been met to the customer’s satisfaction.
- To process import/export charges to ensure appropriate revenue is collected and liaise with the Accounts Manager to ensure accurate and timely billing.
- Generate customs entries and follow up on clearance statuses as per customer requirement.
The successful candidate will have very good experience with Import and Export procedures and also experience of liaising at all levels and providing excellent levels of customer service. Have the ability to meet deadlines and being able to work well within a team but also individually. Previous knowledge of Airfreight, and UK Customs regulations. Must also have a high level of IT skills including Excel. Excellent and interesting opportunity for the right candidate.
