Membership/Customer Service Administrator

Merrifield Consultants are delighted to be partnering with an International Membership Organisation to recruit a Part-Time Membership/Customer Service Administrator. This is an exciting opportunity to join a global organisation committed to providing support to its members.

This role is responsible for maintaining membership records, handling customer service enquiries, and supporting event administration. It requires a proactive, detail-oriented individual with excellent communication skills to manage membership processes and deliver outstanding service.

Job Title: Membership/Customer Service Administrator
Location: London (Hybrid - 1 day/week in the office)
Salary: 28,000 pro rata
Contract: Part-time - job share (3 days, must be Monday, Wednesday and Friday)

Key Responsibilities:

• Maintain and update membership records, ensuring data accuracy and routine checks.
• Handle member queries via email and phone, providing excellent customer service.
• Assist with membership renewals, marketing emails, and membership campaigns.
• Promote and upsell membership services, processing applications, payments, and member data.
• Support the planning and management of membership events, including sending invitations, managing registrations, and adhering to timelines.
• Liaise with internal teams to coordinate membership materials and campaigns.

Person Specifications:

• Customer service experience and proficiency in working with databases.
• Strong skills in Microsoft Office packages and CRM systems.
• Excellent communication skills, organisational skills, and attention to detail.
• Experience in a membership organisation or similar.

This role offers the opportunity to work within a prestigious international organisation, contributing to the success of its membership services. If you are a motivated team player with a passion for customer service and administration, we want to hear from you!

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.