Onsite Customer Coordinator

Hayley Group Limited are looking for an Onsite Customer Coordinator to join our well-established and experienced Rail team to cover a site in Acton, West London.  You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Rail is the rail industry focused division of Hayley Group Limited. Specialising in the supply to the rail sector for over 20 years, Hayley Rail provides customers with excellent service from our strategic depots situated in Manchester & Oldbury.

We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business. We are committed to fostering an inclusive workplace and encourage all qualified people to submit applications.

About the role:

As our Onsite Customer Coordinator, you will be playing an exciting and vital role in representing Hayley Group at a key customer site. In this role, your main focus will be providing valued support to the customer through the replenishment and management of goods and services onsite. The position also involves aspects of project management, and the ideal candidate will possess excellent customer service skills in order to build relationships with key clients in the industry.   

Working hours: 40 hours per week Monday to Friday, (additional working hours may be required during busy periods).

Responsibilities as our Onsite Customer Coordinator will include:

• Acting as a first point of contact for Hayley Group onsite, providing support to the customer’s operations.
• Attending daily production meetings, recording key points and findings.
• Reporting and sharing findings from production meetings with key personnel across Hayley Group.
• Requests for quotation (RFQ) – coordinating and providing updates on new business enquiries.
• Managing inventory control, ensuring products are scanned and labelled correctly.
• Collaborating closely with and updating the Project Manager on all Bills of Materials.
• Receiving and delivering goods to site.
• Completing site audits.
• Ensuring the agreed quantities are maintained by ordering through scanners and discussing with the Office.
• Restocking of key components and maintaining inventory onsite, including replenishment of vending machines and all VMI areas.
• Engaging and building relationships with key customers, advising on products and providing solutions to concerns and queries.
• Ensuring all areas within your remit are completed each day and documents completed accurately.

Skills & Attributes we're looking for in our Onsite Customer Coordinator:

• Full driving licence required.
• Customer focused and driven to provide consistently high levels of customer service.
• Good level of verbal and written communication skills.
• Proficient in basic IT skills, including Microsoft Office.
• Strong accuracy skills, with a good attention to detail.
• Collaborative and enjoys working as a part of a team.

Benefits:

• Included in the company’s bonus scheme.
• Mobile phone provided.
• From 23 days annual leave (plus public/bank holidays), increased with length of service.
• In-house training and further training provided through Hayley Inspire.
• Company pension (if eligible).
• Life Assurance cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities and career prospects available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Onsite Customer Coordinator - we'd like to hear from you!