- Dealing with post travel complaints, issues, and emergencies.
- Use your initiative to adjust holiday/travel plans.
- Maintain an empathetic and compassionate mind-set to deliver the highest levels of customer service.
- Be on hand to provide the best possible experience to all customers.
- Maintain an accurate record of communication.
- Prior experience working within the travel industry.
- Exceptional customer service skillset, always remaining calm and proactive.
- Display initiative and a practical approach to problem solving.
- Outstanding telephone etiquette and able to work in pressurised situations.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage own workload.