Sales Customer Service

SALES CUSTOMER SERVICE ADVISOR

• Location: Farringdon, London
• Salary: 16 per hour PAYE - 21.03 Umbrella
• Hybrid working: 3 days in the office, 2 days work from home
• Temporary: 6 months contract - likely to be extended, possible perm
• Must be available to start immediately

About the Role :

One of the biggest housing associations in the UK is seeking a dynamic Sales Customer Service Advisor to join their team. As the first point of contact for all inbound sales and marketing enquiries, you will play a crucial role in providing exceptional service to both new and existing customers. Your responsibilities will include managing enquiries, booking viewings, conducting initial affordability checks, and ensuring our property information is up to date across all platforms.

Key Responsibilities:

• Handle incoming customer enquiries via email, telephone, or live chat.
• Resolve customer enquiries professionally and efficiently, providing additional information as needed.
• Direct calls and tasks to appropriate departments and team members.
• Explain processes related to Newbuild, Resales, Staircasing, and Loan Redemptions to prospective customers.
• Conduct basic 'Affordability' and 'Eligibility' checks and record details.
• Book viewings for open days using CRM systems.
• Update website portals and CRM systems as required.
• Independently handle customer complaints, providing solutions and alternatives, and escalating when necessary.
• Contribute new ideas and innovations in customer service.
• Build sustainable relationships and trust with customers through open communication.
• Ensure compliance with legislative and regulatory guidelines and company policies.

Personal Competencies:

• Highly collaborative team player with strong relationship-building skills.
• Customer-focused with the ability to adapt to different personalities.
• Driven to deliver excellent customer service with a passion for troubleshooting.
• Ability to multi-task, prioritise, and manage time effectively.
• Attention to detail and calm under pressure.
• Professionalism in all interactions.

Skills / Experience:

• Excellent telephone manner and communication skills.
• Experience in a demanding customer-facing environment.
• Proficient in using CRM systems and Microsoft Office packages.
• Knowledge or experience in digital marketing.
• Interest or experience in the property market.

If you are passionate about customer service and have a keen interest in the property sector, we would love to hear from you.

How to Apply:

If you are available immediately and would like to apply, please send your updated CV to Wendy at Reed.