Sales Support Administrator

Sales Support Administrator - must be able to start 25th November latest

Innovative, growing consumer wellness brand helping people to live healthier lives, seeking a proactive and detail-oriented Sales Support Administrator to be an essential link between the sales team and their key accounts who stock their products, while also providing crucial operational and customer support.

Location: Victoria/Charing CrossHybrid: 4 days in office, 1 day working from home (Friday)

Culture: fun, high-growth environment, currently a growing team of 7Salary:35k-42k + performance related bonus & benefits

Sales Support Administrator:

As a Sales Support Administrator, you will support the sales team in developing new accounts, and managing key accounts, processing orders, handling invoicing, and ensuring seamless communication with both internal and external stakeholders. The role requires a blend of administrative, customer service, and organisational skills to help the team maintain and grow client relationships.

Responsibilities:

Sales & Account Management

• Daily support for the account management team in managing key retail accounts Maintain updated figures and reports in HubSpot Handle new business enquiries, including initial communication, issuing price lists, and coordinating onboarding for new clients

Order & Invoice Processing

• Process and post invoices in Sage, manage invoicing, and ensure timely order processing and acknowledgment. Coordinate with customer service and warehouse teams to guarantee timely dispatch of orders

Customer & Retailer Liaison

• Manage information updates, and handle promotion proposals for retailers as needed Act as a liaison with technical, design, and operational teams on artwork amendments, artwork regulatory updates, and packaging changes Manage customer queries and complaints

Data Management & Reporting

• Update and maintain pricing information in Sage, including amendments, promotional pricing, and new listings. Provide the account management team with stock reports, flagging potential inventory issues.

General Office & Administrative Support

• Manage contract renewals, assist with corporate events, and brand-related volunteer activities.
• Handle general office tasks such as ordering supplies, arranging health & safety training, overseeing equipment maintenance, and completing employee engagement surveys. Monitor inboxes for enquiries, manage expenses, coordinate H&S training and general office support.

Qualifications & Skills:

• Experience: 2 years in a similar sales support or administrative role; experience in the wellness or FMCG sector is advantageous.
• Tech Proficiency: Comfortable using CRM systems, Sage, HubSpot, and MS Office
• Customer-Focused: Strong interpersonal skills, with a commitment to providing excellent customer support.
• Attention to Detail: Highly organised, with a meticulous approach to data management and administrative tasks.
• Adaptable: Ability to manage a variety of tasks and adjust to changing priorities in a dynamic, fast-paced environment.
• Team Player: Collaborative, proactive, and able to communicate effectively across teams.