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Our Client is looking for 2 collections agents to join their growing business, in this role you would be:
- Engaging with customers.
- Handling a large volume of inbound and outbound
- Providing a professional service which meets our quality assurance gateway standard whilst achieving KPIs.
- Taking payments over the phone from debit or credit cards
- Complying with Regulatory Rules and Guidance that are covered during training, in particular those set by the Financial Conduct Authority, The Information Commissioners Office, Ofcom and the Credit Services Association.
- Understanding, where appropriate, the legal process of debt recovery and the ability to explain the process with accuracy and clarity to customers.
- Carrying out other duties as instructed to ensure the smooth running of the company.
Qualifications and Education Requirements
Should have C grade GCSE's in English and Maths.
Preferred Skills
Customer service orientated.
Self-motivated with a target/objective driven approach.
Ability to work accurately, paying attention to detail.
Ability to work in a team framework - to be versatile and flexible.
Ability to work under pressure.
Good organizational skills.
