Senior Customer Care Officer

Senior Customer Care Officer

Southwark - Hybrid Working

I am recruiting for a local authority who is looking for someone to take calls leaks from above and damp and mould. Responsibilities will include answering emails/phone calls, attending drop in sessions, being the first point of contact so good customer service skills are necessary and handling queries such as repairs from residents.

Duties

Dealing with incoming calls, emails and resolving customer enquiries or signposting residents to access relevant information on our website and sign up to our self-service portal, as well as forwarding service request for enquiries that cannot be resolved at first point of contact.

Recording all customer enquiries and repairs on our customer relationship management system and logging maintenance enquiries with contractors, closing repair work orders once repairs have been completed and processing invoices.

Making appointments for new customers who want to view new and existing properties available to let.

Supporting the property management team with ad-hoc administration tasks as required