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Job Title: Service Advisor (Car Dealership)
Location: Wimbledon SW17 0BW
Salary: Up to £34,000 (depending on experience) + bonus (OTE Up to £40,000)
Department: Aftersales
Our client is an industry leading and award-winning employer who are actively looking to
recruit a Service Advisor for their dealership in Wimbledon.
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception
ensuring a high standard of customer satisfaction. To ensure high standards of quality
workmanship and be an advocate of the service 'Process Development Plan’ and support
continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and
Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Service Advisor who has the ability to
work to deadlines and handle sensitive and confidential information. You'll have
excellent communication skills and experience in a selling/customer service
environment. In addition to a strong people background they are looking for
applicants who can demonstrate drive, commitment and enthusiasm along with
willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
·Drive the standard in customer care with the diverse customer base
·Manage the relationship between customer and dealership.
·Manage the service process effectively.
·Go beyond process in delivering exceptional customer service.
·Deliver effective value-added sales solutions to customers to ethically promote
the wide range of our clients products and services.
Essential Skills & Experience:
·Administrative experience.
·Able to handle sensitive and confidential information.
·Excellent communication and customer service skills with experience handling
complaints.
·Evidence of customerfacing administrative experience.
·Experience in a selling/customer service environment.
·Full driving license held for a minimum of 6 months with fewer than 9 penalty
points.
·Evidence of 'Right to work in the UK’
In addition to receiving a competitive salary, for the right candidate this
position will offer:
·Industry leading package
·33 days annual leave (including bank holidays) in addition to an annual
leave purchase & sale scheme
·Bonus payments based upon your performance
·Pension Scheme & Life Assurance
·Ford Privilege vehicle purchase scheme
·Discount on Service, Bodyshop and Parts
·1 day each year to volunteer for a charity of your choice
·Cycle to work purchase scheme
·Access to Perks at Work discount website
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST
BIG COMPANIES TO WORK FOR
