- Efficiently coordinate and manage incoming service charge complaints and enquiries.
- Ensure all complaints are logged, processed, and resolved in a timely and professional manner.
- Communicate effectively with residents and other stakeholders to address their concerns.
- Maintain accurate records of all complaints and actions taken.
- Collaborate with various departments to gather information and resolve issues.
- Provide administrative support to the service charge team as needed.
- Experience in handling complaints
- Service charge experience is preferable, it is not essential
- Strong administration skills with a keen eye for detail.
- Excellent communication and customer service skills.
- Ability to manage and prioritise a busy workload.
- Proficiency in using office software and systems.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment