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Swedish Speaking Customer Advisor - London

Swedish Speaking Customer Advisor - London

The Recruitment Co

Posted 15 hours ago, valid for 6 days

London, Greater London E10 6EJ, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The Careline Advisor position requires a fluent Swedish speaker to provide customer care and support to Nordic consumers in London.
The role offers a salary of £27,500 and involves working 40 hours per week, primarily Monday to Saturday during operational hours of 8am to 10pm.
Candidates should possess excellent interpersonal skills, empathy, and the ability to communicate effectively in both Swedish and English.
Previous customer care experience, preferably in the food industry, along with strong IT skills and familiarity with CRM systems like Salesforce, is preferred.
The ideal candidate should be self-motivated, a team player, and have a genuine interest in food and special medical purposes.

Job Title: Careline Advisor - Swedish SpeakerSalary: £27,500Location: London, (E14)Hours: 40 hours per weekOperational hours: Monday to Friday 8am till 10pm - Saturday 8am till 10pm

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.

The role requires you to be a fluent Swedish speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skill Required? Fluent Swedish speaker? Ability to communicate effectively and empathically with a wide range of consumers and members of the public? Excellent written and verbal skills in both Finnish and English? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases throughpersonalised solutions.? Customer care experience, preferably within the food industry sector? strong interest in food and foods for special medical purposes? IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus? Flexible to work shifts? Self-motivated and a team player? To have fun at work!

If this role sounds a perfect match for you please apply!

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