Trade counter sales

Career-minded People

Posted 9 hours ago, valid for 4 days

London, Greater London NW11 9NN, England

£28,000 - £33,600 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Trade Counter Retail Professional at a lighting showroom in Park Royal, specializing in lighting and electrical wholesale accessories.
The role involves exceeding customer expectations, handling inquiries via various communication channels, and supporting the sales journey.
Candidates should have a passion for lighting and design, excellent communication skills, and experience in customer service, preferably in a B2B or retail environment.
The salary for this position ranges from £27,000 to £28,000, with some flexibility based on experience.
The company offers great benefits and a holiday package as part of the employment terms.

Trade counter retail pro!

You will be joining the Park Royal based lighting showroom specialising in everything to do with lighting and electrical wholesale accessories .

Having taken the industry by storm over 25 years ago, They are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptions customer experience.

You will naturally

• Exceed customers’ expectations and keep our customer service standards maintained• Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customers • Support all aspects of the sales journey from product queries, advice and aftersales care • Process customer returns and exchanges • Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate • Providing prompt, efficient and consistent information and communication in line with company policy • Liaise with couriers to ensure best service is maintained • Build a strong relationship with the product and marketing teams So who are we looking for?Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers? Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of communications to customer feedback? Then we are looking for you. You have:

• A passion for lighting, design, retail and DIY • Perfect English spoken and written communication skills• The ability to build a rapport with people quickly and effectively• A professional and pro-active attitude with exceptional attention to detail.• Excellent organisational skills and a passion for providing outstanding customer service • Be able to problem solve quickly and take ownership comfortably• Confident, resilient and assertive decision-making skills• Great MS Office skills• Ideally have Customer Service experience• Experience in a B2B or trade counter environment or retail environment.• Competitive salary depending on experience > £27-£28K (some flex)• Great benefits/holidays package

Apply now in a few quick clicks

Trade counter sales

Customer Service Representative

Customer Service Representative

Customer Service Representative