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Data Analyst - Call centres

Data Analyst - Call centres

Executive Facilities

Posted 3 days ago, valid for 25 days

London, Greater London EC1R 0WX

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

Our client, a global organization specializing in financial software, is seeking a talented Data Analyst for a 6-month contract with possible extension.
The role involves developing Customer Success dashboards to analyze call-centre sales activities and requires proficiency in SQL and Python for data manipulation.
Candidates should have experience working with call centre data and be familiar with building dashboards using tools like Power BI, Tableau, or Qliksense.
The position offers a competitive salary and requires at least 2 years of relevant experience, particularly in A/B testing and statistical analysis.
Additional benefits include excellent team support, free breakfast, and the opportunity for contract extension.

Our client a global organisation specialising in financial software is now seeking a talented Data Analyst for a 6 month contract with possible extension.

Duties

You will develop and implement Customer Success dashboards that will analyze and report on call-centre sales activities
Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.
Support experimentation efforts by analyzing and reporting on A/B testing results.
Provide historical data for key metrics to help establish baseline performance and experiment targets.

Skills

Proficiency in SQL and Python for data manipulation and analysis.
Experience working with call centre data, including understanding of metrics and KPIs
Experience in building dashboards using tools such as Power BI, Tableau or Qliksense.
Familiarity with ETL tools and processes.
Experience with A/B testing methodologies and analysis.
Knowledge of statistical analysis and predictive modelling would be a useful asset.

Benefits

Global company
Excellent team support
Free breakfast
Possible extension.

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