Data Centre Engineer

Job Description
A reputed company in North West London is looking for a Data Centre Engineer for their data centre team. The employee must have proper knowledge of server installation, ability to replace failed hardware components, re-seating network cards and testing cabling, performing regular checks for network activity
firewall status and display errors through LED alerts or system monitoring tools. The employee also requires to perform audit work for clients cabling and hardware and produce supporting documentation, work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies. The employee will be responsible for providing customer support to the large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Job Responsibilities

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers
• Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
• Perform audit work for clients cabling and hardware and produce supporting documentation
• Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
• Act as an access host for visitors of our clients to their Data Centres
• Maintain a professional and disciplined approach at all times when working within client Data Centres
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
• Show competency with local policies and procedures of our third-party Data Centre providers
• Ensure Data Centres are in a clean and presentable manor at all times
• Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
• Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed
• Out Of Hours Internally or by our Clients
• Client Migrations (Smart Hands Requests)
• Installation works for Managed Hosted clients
• Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades

Skills and experience required:

• Must meet SC and BPSS security clearance vetting and approval requirements
• Previous experience in a similar role
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions
• Well organized and self-motivated with the ability to work alone and as part of team
• Excellent written and verbal communication skills
• Full UK Driving License and personal car is essential for this position
• Logical in your approach to troubleshooting, problem solving and fault diagnosis
• Ability to take ownership of issues and following through to resolution
• Willingness to learn with friendly, professional and flexible attitude

Benefits

• Other