Home
London
Database integrator
Senior Reporting Specialist

Senior Reporting Specialist

Network IT

Posted 2 days ago, valid for 20 days

London, Greater London EC1R 0WX

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Reporting Analyst position focuses on delivering high-quality governance, operational, and ad-hoc reporting through effective data analysis and Management Information creation.
Candidates must have at least 2 years of relevant experience and a strong familiarity with MS Excel and Power BI, along with a working knowledge of ServiceNow's reporting functionality.
Key responsibilities include managing report generation, stakeholder engagement, and conducting trend analysis to identify performance issues and areas for improvement.
Essential skills include proactive information gathering, effective communication with both technical and non-technical users, and a high-level understanding of operational processes such as ITIL.
The salary for this role is competitive, and candidates must also be SC cleared eligible.

Job description:The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.Key Responsibilities:

Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes
Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
Review and quality check automated reports, identify any risks and issues and raise appropriately
Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion

Person SpecificationEssential:

Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change
Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance
Ability to seamlessly integrate with existing 3rd-party supplier relationships
Communication skills – effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level)
A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module
Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users.
A high-level understanding of operational processes such as ITIL and modern digital support teams
Familiarity with Agile methodology and appreciation for iterative, continuous improvement

Desirable:

Understanding of organisational change and business process change
Insight into best practices around operational exercising and situational testing
Knowledge of the IT and technology market, particularly key suppliers

The role requires a SC cleared eligible candidate.

Apply now in a few quick clicks

Senior Reporting Specialist

Oracle Fusion & OAC Report Writer

Data Modeller

Data Administrator