About Us:

This company is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With the company's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our collections & recoveries department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the company.

Requirements:

Collections and recoveries understanding (customer contact strategy awareness).
To provide a first-class service relating to the resolution of any non/under-paying merchant.
Case management of high value accounts in arrears across varying and unique circumstances.
Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy.
Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both the company and the merchant.
Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business.
Strong communication skills, accuracy and confidence.
The ability to deal with a variety of challenges, innovate and think on your feet.
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.
Data input, accurately inputting data across multiple systems.

Essential:

Fluent in English and German.
At least one year's experience within Credit Control/Collections/Debt Recovery environment.

Desirable traits:

Be highly reliable, organised and adaptable.
HubSpot proficiency.
Excel experience.
Insolvency knowledge.
Legal escalation understanding.
Have excellent attention to detail and confidence working with data.
Entrepreneurial mindset, with strong work ethic and can do attitude while being a team player.

Benefits:

We offer a comprehensive benefits package that includes:

Collections Executive (German Speaking) - London

Collections Associate