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To support the growing demand for our technology and services, my client is seeking a Collections Executive to join their collections and recoveries team. This role requires building strong, professional relationships with merchants and colleagues, and they are looking for a highly motivated individual eager to grow their career within a fast-growing global fintech.
Client Details
My client is a leading global embedded financing platform, who empower top e-commerce sites, tech companies, and payment service providers to offer flexible funding solutions to their merchant base through their software and APIs. With AI-driven credit risk assessment, they enable more SMEs to access fast, affordable financing, operating across the UK, EU, and the US to support the future of embedded financial services.
Description
- Strong understanding of collections and recoveries, including customer contact strategies.
- Deliver exceptional service in resolving non- or under-paying merchant accounts.
- Manage high-value arrears cases, adapting to unique and complex circumstances.
- Handle inbound and outbound calls, and draft letters and emails with accuracy and care.
- Build positive relationships with merchants to assess their situations and achieve mutually beneficial resolutions.
- Negotiate and implement tailored solutions that balance merchant circumstances with business interests.
- Excellent communication skills, confidence, and attention to detail.
- Ability to handle challenges, think quickly, and innovate in dynamic situations.
- Strong business acumen, entrepreneurial mindset, and enthusiasm for supporting SMEs; finance industry experience is a plus.
- Accurately input and manage data across multiple systems.
Profile
Essential:
- Fluent in English and German.
- Minimum of one year's experience in Customer Support, Credit Control, Collections, or Debt Recovery.
Desirable:
- Highly reliable, organised, and adaptable.
- Proficiency in HubSpot and experience with Excel.
- Knowledge of insolvency and legal escalation processes.
- Strong attention to detail and confidence in working with data.
- Entrepreneurial mindset with a proactive, can-do attitude.
- Team-oriented mindset, with a collaborative and supportive approach.
Job Offer
- Stock Options
- Private Medical Insurance through Vitality
- Employee Assistance Program (EAP) with Health Assured
- Enhanced Maternity & Paternity Leave
- Modern, state-of-the-art office in Central London
- Free on-site gym in Holborn office building
- Subsidised lunches via Feedr
- Deliveroo allowance for late office work
- Monthly in-office massage sessions
- Regular team and company socials
- Football Power League & Squash Club participation
