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- - Experience within fundraising is highly desired
- - Strong written and verbal communication skills
- - Strong administrative skill
- Provide excellent supporter care to individuals, organisations and companies raising funds.
- Provide support for individuals making a donation or raising funds for in memory or in celebration.
- Ensure the safe processing of donations from community, tribute and corporate supporters.
- Prepare fundraising reports and complete financial reconciliation for third-party platforms.
- Manage the processing of matched giving donations.
- Manage the administrative processing involved in Payroll Giving.
- Write bespoke communications for those who have raised funds under sensitive circumstances or for specific countries.
- Represent the charity at major donor events and community fundraising events (sometimes outside of working hours).
- Work as a full member of the Fundraising team, handling telephone calls from supporters (such as enquiries, processing card donations, change of address, amendments to regular donations etc) and assist with fundraising projects as and when required.
- Any other duties deemed reasonable as part of your role.
- Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.
- Confident interpersonal and verbal communication skills, including the ability to empathetically communicate with recently bereaved individuals wishing to donate or raise funds.
- Accuracy and excellent attention to detail.
- Excellent organisational skills with experience of managing multiple tasks and prioritising effectively.
- Experience of working in an office environment, maintaining effective administrative systems and procedures.
- A high level of analytical and written skills.
- Computer savvy.
- Fluency in written and spoken English, additional languages advantageous.
- Willingness to travel domestically and internationally including field projects
