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Are you a dynamic leader passionate about delivering exceptional service? Hyperion Partners is seeking a skilled Agency Contracts Manager for a temporary position with a leading social housing company. This role focuses on inspiring teams and driving positive change for residents.
About the Role:As an Agency Contracts Manager, you'll:
- Lead and motivate a team of agency officers to deliver high-quality services.
- Advocate for residents while managing agency portfolios and ensuring compliance.
- Drive service improvements through collaboration and innovation.
- Oversee repairs, building safety, and ensure a safe, homely environment for residents.
- Develop strong relationships with stakeholders to improve service delivery.
- Manage contracts and mitigate risks effectively.
- Use data to enhance customer satisfaction and team performance.
- Lead on complex issues and act as a subject matter expert.
- Proven leadership experience with a track record of exceeding KPIs.
- Strong understanding of housing management, contract compliance, and rent setting.
- Exceptional communication and negotiation skills.
- Proficiency in IT systems and Microsoft Office.
- Experience in performance management and staff development.
This role offers an exciting opportunity to make a meaningful difference in the lives of residents while working in a collaborative and customer-focused environment.
Duration: Temporary positionLocation: London
Join Hyperion Partners and take the next step in your career today!
To apply, submit your CV and cover letter to
