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Role: Area Manager - Contract Cleaning
Salary: £40k plus benefits including a company car
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/05227
Role Description:
Our client, a commercial cleaning company delivering services to customers across London and the Southeast, has an exciting opportunity for an Area Manager to join their Team. Our client prides itself on innovation and its Corporate Social Responsibility; supporting locally, achieving total customer satisfaction, minimising waste and actively promoting recycling. As Area cleaning Manager, you will be playing a crucial role in achieving organisational goals. You will be liaising with clients and operatives alike, with a focus on delivering complete customer satisfaction, driving and determining success. This is a fantastic opportunity to join a Team who are committed to providing the best service to its clients, always willing to go the extra mile.
Responsibilities:
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Deliver complete customer satisfaction
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Ensure the complete accuracy of all administration duties to ensure the customer is delivered to 'right first time’ requirements
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Liaise with new and existing clients to prompt good customer relations and good client care
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Maintain regular contact with both the client, office and operative passing on information between each party
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Report any overspends on site or extra requirements to the relevant departments to ensure smooth operational running
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Day to day running of all accounts under your responsibility
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Prepare operative wage sheets and maintain client records for your Line Manager and payroll department
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Handle customer complaints, credits, wage deductions and satisfaction to client requirements
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Lead teams to achieve the highest service and hygiene standards and meet service specification
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Identify training requirements for the cleaning operatives and implement and deliver training to ensure the highest standards of service
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Monitor equipment to include coordination of regular servicing reporting any faults to ensure all equipment is in safe working order
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Identify and resolve any health and safety hazards in each workplace on a priority basis
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Start-up of any new client, key collection, time assessment and allocation of operative on site
