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Role: Homeless Services Unit Facilities and Administration Coordinator / Programme Manager (combined role)
Based: Camberwell
Salary: £18 - £21per hour ( Depending on pay status)
Start Date: ASAP
Duration: Temp – ongoing
Hours: 37.5 hours per week – either 9am – 5pm or 10am – 6pm
Our client, a well-respected charity dedicated to helping prevent homelessness is looking for a Homeless Services Unit Facilities and Administration Coordinator / Programme Manager (combined role) to join their team. You will be part of the management team producing a high quality and cost-effective service, deputising for the Service Manager when required
Synopsis of duties:
- Ensure a high-quality support programme is delivered which emphasises client choice and control and meets the needs of clients and funding bodies in terms of positive outcomes
- Ensure effective case management through case allocation, the accurate and timely maintenance of client records/databases, multi-agency working, file and case reviews and reflective practice
- Co-ordinate an innovative, high quality support programme to achieve positive outcomes for clients emphasising client choice and control
- Effectively manage a team of support staff in line with policies, including managing performance against organisational and contractual KPIs
- Implement all financial control measures as required to ensure the service receives all possible income and the clients are supported to pay all outstanding charges and remain debt free
- Liaise with external agencies and internal stakeholders to establish a network of support in line with client needs to achieve strategic relevance and contractual requirements
- Support and develop support staff in their professional development and their work with clients and provide coaching and mentoring for support staff
- Participate in staff recruitment and performance management processes including undertaking investigations as required for incidents, grievances and disciplinary matters as required
- Deputise for the Service Manager in their absence
- Ensure the service is cleaned to a high level which satisfies statutory requirements where they exist and internal/external inspection requirements either through the management of in-house staff or the effective management of contracted services
- Deliver a full range of services covering facilities, maintenance, refurbishment including overseeing facilities project scheduling, setting priorities and reviewing work and performance of external contractors in line with contractual and internal targets
- Establish and manage Health and Safety systems for implementing and recording safe working practices including fire records, COSHH, first aid etc.; ensuring the charity is legally compliant regarding permits and all fixtures and fittings are in good and safe working condition in line with Health & Safety and other related legislation
- Monitor the financial processes and systems for the service, ensuring sound financial management, checking income is maximised and expenditure is maintained in budget limits, providing regular reports to the service manager on budget performance and client debt, and supporting budget setting processes
- Be responsible with the Service Manager for managing any Housing Association/Managing Agent Management Agreement including monitoring cyclical repairs, planned maintenance etc, ensuring all repairs are logged and resolved using internal staff or reporting to external managing agent / contractor and all tenancy and licence agreements are in place and meet compliance for issue and renewal
- Lead on implementing Safe Mission including conducting and updating all appropriate risk assessments for this area of service delivery
- Be responsible for wide range of data collection and analysis including preparing and writing reports for the Service Manager/Management Team and external bodies as required. Contribute to the preparation for and response to both internal and external inspections as part of the management team, taking the lead within the specific area of programme
Essential requirements:
- Previous experience of managing and delivering a client focussed service which undertakes holistic support needs, risk assessments and identifies appropriate support for clients
- Previous experience of working with and providing support to vulnerable people
- Demonstrable experience of leading and managing staff, including recruitment, development and performance management
- Proven experience of developing innovative support programmes incorporating an understanding of stakeholder and service user involvement
- Good working knowledge of developments in the homelessness sector including current legislation
- Strong previous experience of working successfully in a varied and broad administrative and/or facilities management role
- Previous experience of managing finance processes and systems, and budget management
- Knowledge of health and safety requirements relevant to building maintenance, COSHH and environmental health
- Knowledge of occupancy agreements and linked legislation
- Proven experience of working with databases, analysing data, identifying trends and reporting on findings to support decision making processes
- DBS on the update service or dated within the last 12 months
Supporting Futures Consulting acts as both an employer and an agency.
