Live-in Estate manager

• Live-in Porter
• Salary: £35,000
• Hours: Monday to Friday
• 1 bedroom flat
• Location: Wapping

To be the main operational contact with the Managing Agent and to ensure that the following duties are carried out effectively -

Line management responsibilities

• Oversight of day to day security, cleaning, operations and maintenance
• Line management of all porters (including head porter), cleaners, concierge, on-site painter and decorators and any other office staff including annual appraisals.
• Ensuring appropriate cover is provided for absent staff
• When necessary, standing in at the site office area when the concierge is away from the area or unexpectedly absent
• Oversight of the duty rota and work programmes of staff, including holiday periods and sick leave
• Liaison with the Managing Agent and Directors to ensure staff are adequately trained
• Ensure the appearance of staff is in keeping with their role

Premises

• Day to day responsibility for the supervision of the site and premises, ensuring that the building and the facilities are well maintained and cleaned. To make a daily inspection of the building and facilities and arranging for work to be done as necessary
• To ensure the proper cleaning of the building and facilities
• To ensure resident's storage, and contractor's storage, in the common parts and car park are in compliance with the storage procedures and Health & Safety regulations
• In consultation with the Managing Agent, ensure a properly planned maintenance of the common parts of the buildings and their contents, and to ensure swift repair of the same when necessary within agreed deadlines.
• In liaison with the Managing Agent provide detailed plans of those works which are to be carried out on a regular basis.
• To provide the Managing Agent details of works completed
• To ensure the safe and efficient operation of all mechanical, electrical and heating services in the building or the facilities. To take all appropriate action to ensure and monitor proper and safe levels of lighting, heating and ventilation.
• Maintain all records to ensure plant and equipment is serviced regularly, and if not, to report to the Managing Agent.
• To arrange for minor DIY type repairs to be undertaken by on-site staff where necessary.
• To work with the Managing Agent/Directors in updating the building's Capital Expenditure Plan
• To be familiar with the lease terms and house rules and minor breaches should be politely drawn to the attention of the Resident. Any major breaches must immediately be brought to the Managing Agent's attention.
• To manage the visitor parking areas and ensure that there is no unauthorised use.

Residents

• Ensure residents are treated in a respectful, helpful and efficient manner.
• Complaints from Residents must be dealt with immediately and all possible assistance must be given.
• Note must be taken as to who is responsible under the leases regarding any internal faults within flats.
• The Managing Agent must immediately be informed of any complaints from Residents. Where the complaint can be resolved on site, the appropriate action should be taken to reach a resolution and this should also be notified to the Managing Agent