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Why join us?
- Join a renowned boutique clinic on Harley Street, specializing in child psychiatry for ADHD and Autism, recognized as a national leader in private sector excellence
- Make an impact by leading a dedicated team in a centre of excellence
- Enjoy work-life balance with flexibility for remote working and a supportive team environment
- Professional growth opportunities to build key internal relationships and expand your career in a world-class setting
Exciting Benefits
- Salary:£42,000 to £50,000 per annum (based on experience)
- Flexible Working: 3 days per week from home, 2 days per week onsite in Harley Street. Full-time onsite during initial period to build relationships with key internal stakeholders
- Prestigious Location: Harley Street, Central London
- Leadership: Direct line management of 12+ direct reports
- Reporting: directly to Operations Director
- Position: Full-time permanent role
- Annual Leave and Sick Leave
- Private Pension
- Employee Assistance Programme
- IT Equipment & Training
Your Role
Are you ready to take on a pivotal role in leading and inspiring a dynamic team? Due to an internal promotion of our current Practice Manager, we are seeking a driven and detail-oriented leader to manage and support our PA and Admin teams. This role offers a blend of strategic leadership, hands-on problem-solving, and opportunities to shape our continued operational success.
Key Responsibilities:
- Team Leadership: Manage and mentor the PA and Administration Teams, ensuring seamless collaboration and exceptional performance.
- Daily Support & Escalation: Act as the go-to person for your teams, offering guidance on escalated queries such as prescriptions, appointment bookings, and GP Shared Care Agreements.
- Training & Development: Design and deliver training programs, conduct performance reviews, and lead monthly 121 meetings with your team members
- Operational Oversight: Chair weekly team meetings, ensure adherence to HR policies, manage leave and sickness cover, and oversee onsite/offsite rotas.
- Efficiency Improvements: Monitor productivity and workflows, implementing innovative solutions to improve team efficiency.
- Clinical Governance: Support governance initiatives, including managing informal complaints, incident tracking, patient feedback analysis, and quality improvement projects.
- HR Management: Lead hiring processes, onboarding, health and safety, probation reviews, appraisals, and ongoing training to build a skilled and engaged team.
- Strategic Contributions: Present ideas and solutions at monthly Operations Team Meetings, driving actionable outcomes and process enhancements.
- Office & IT Coordination: Oversee office supplies, IT needs, and equipment to ensure smooth daily operations.
- Deputise for Operations Director: Step into the senior leadership role during the Operations Director’s absence, ensuring continuity in management and decision-making.
Ideal Candidate
- 8+ years of direct line management experience in a private healthcare clinic
- Available immediately or with 1 months' notice
- Strong understanding of CQC compliance and clinical governance functions
- Extensive HR management experience
- Innovative mindset focused on continuous quality improvement
- Passionate about delivering excellent customer service and maintaining high standards
- Highly organised, self-motivated, and detail-oriented
- Strong IT skills for managing remote workflows via email and phone
- Experience in private healthcare or psychaitry is a bonus, but not essential
