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Job title: Resident Manager - BTR
Location: Lewisham , London
Salary: £31-33K
Working hours: Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday.
I'm working with build-to-rent company that are looking for a Resident Manager to join the team.
The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Have build to rent or Estate agency experince? Keep Reading!
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents.
- Ensure an exemplary experience from initial inquiry through move-in and during residency.
- Innovate to elevate standards, exploring opportunities for improvement.
- Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
- Achieve set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with standards, legislation
- Oversee applicant checks, screening, and commercial risk management.
- Conduct inspections to maintain property standards and report maintenance issues.
- Manage the move-out process, including deposit release.
- Participate in events and enhance resident experiences.
Qualifications & Experience:
- Prior letting/property management experience
- Strong customer service background
- Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
Key Skills & Competencies:
- Excellent written and verbal communication skills
- Confident engagement with various stakeholders
- Proactive, problem-solving attitude
- Adaptable, resilient, and able to manage pressure
- Strong attention to detail and effective task prioritization
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