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- Store Representation: Uphold the company’s Mission, Vision, and Values, maintaining professionalism and setting a positive example for the team.
- Team Leadership: Lead and motivate the team, ensuring staff coverage on the shop floor, delegating tasks, and supporting their development through coaching and training.
- Customer Service: Deliver excellent customer service by following established guidelines, addressing queries, and resolving complaints. Foster a customer-focused environment for the team.
- Store Maintenance: Ensure the store is clean, well-stocked, and adheres to company retail standards. Efficiently process deliveries and report any stock discrepancies.
- Operational Support: Assist with key store operations such as till procedures, stock management, Health & Safety compliance, and opening/closing the store.
- KPI and Sales Management: Learn how to analyse KPIs and collaborate with the Store Manager to improve store performance. Drive a performance-oriented approach to maximise sales.
- Strong communication skills, with the ability to motivate and mentor the team.
- Experience in a customer-facing role with the ability to handle customer inquiries and issues.
- Basic computer, reading, writing, and numerical skills.
- Organisational skills to handle scheduling, delegating tasks, and managing day-to-day operations.
- Commitment to personal growth, team development, and alignment with the company’s values.
