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**Please only apply if you have extensive Intruder Alarm Experience**
Our Alarm Technical Support team are currently seeking an experienced technical support advisor who has proven experience of working with systems such as Paxton, Pyronix, Castle and Texecom, supporting clients and engineers on trouble shooting, navigating through menus and programming.
This is a great opportunity to diversify your Fire and Security engineering career into an office based role and utilise your extensive experience supporting our field engineers and customers. If you are already in a similar role but only work with fire alarm systems, CCTV or Intruder alarms this position will enable you to expand your knowledge on a range of products and become a subject matter expert on all our Fire and Security products.
So if you are looking for a new challenge, or perhaps considering moving into an office based role and want to work for a Market Leader then we want to hear from you!
Please note that this role is office based and can be located in Earlsfield, Birmingham or Swindon. All training will be conducted at our Head Office in Earlsfield.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Your product knowledge of working with: - Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, as well as a general knowledge of Alarms, CCTV, Fire, Access control and Entry systems will enable you to:
- Liaise with customers and answer their technical queries via telephone and email to give advice and guidance for burglar alarms, fire alarms, CCTV, access control and door entry systems.·
- Liaise with Service, Maintenance and Installations departments, organising engineer visits if required to assist customers onsite.
- Work with the Product Validation Manager on any new & upgraded products/services implementation to provide testing resource as and when required.
- To give technical support and guidance to all Banham group engineers.
- Confidently and patiently navigate customers through menu and programming changes remotely.
As well as your technical expertise you will also bring:
- Good organisational and time management skills.
- Good level of administrative and IT skills - you will be working with multiple systems at any one time.
- Ability to communicate with all levels from senior management to operational staff and engineers.
What will you get in return?
You will be entitled to a highly competitive salary of £45-50K PA ( Dependent on experience) and a great range of benefits including:
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Minimum of 25 days Annual leave plus bank holidays*
- Subsidised Private Medical Cover after completing and passing probationary period
- Auto-enrolment into our pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Training and development opportunities (including day releases for studies/exams)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Sick Pay that increases with length of service
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
*Applies from 1st March 2025
