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Copello have partnered with an established consultancy in the recruitment of 2x Digital Performance Analysts. This role will be based onsite 2 days a week in Westminster.
Candidates must have active SC Clearance.
The Senior Reporting Specialist will be a key member of the strategy, governance, and design team, ensuring that governance, operational, and ad-hoc reporting requirements are delivered with the highest quality. You will play a vital role in collecting, analysing, and reporting data for the Ministry of Justice, contributing to the continuous improvement of processes and systems.
You will be responsible for:
- Managing the generation of reports using internal and external data sources
- Developing supporting processes in line with internal systems and practices
- Engaging with stakeholders to meet reporting and information needs, creating reports and dashboards as required
- Reviewing and quality-checking automated reports, identifying risks and issues, and escalating them appropriately
- Conducting trend analysis to proactively identify performance issues and areas for improvement
Key Responsibilities:
- Lead the generation of reports from both internal and external data sources, ensuring alignment with internal processes
- Create and maintain new reports and dashboards for stakeholders, fulfilling any ad-hoc requests
- Review automated reports, identify risks and issues, and escalate them where needed
- Conduct performance trend analysis to identify areas of improvement in behavior and service
Person Specification
Essential:
- Proactive in gathering and analysing information to support strategic change
- Ability to critically assess and determine the root causes of failures or poor performance
- Strong communication skills, capable of gathering reporting requirements and communicating outcomes to both technical and non-technical audiences
- High proficiency with MS Excel and Office Suite, including at least a lower-intermediate level of Power BI
- Familiarity with ServiceNow reporting functionality, including basic knowledge of the Performance Analytics module
- Ability to create and share dashboards within the ServiceNow native reporting environment
- A strong understanding of operational processes, such as ITIL, and modern digital support teams
- Familiarity with Agile methodology and a focus on continuous improvement
For more information get in touch with Ella.
