Resident Services Officer

Daniel Owen Ltd

Posted 2 days ago, valid for 22 days

London, Greater London W12 9AU, England

£17.73 - £18.73 per hour

Part Time

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Sonic Summary

The position of Resident Services Officer is a temporary contract based in West London.
The role offers a salary of £17.73 per hour PAYE.
Candidates are expected to deliver exceptional customer service through various communication channels including face-to-face and virtual interactions.
Responsibilities include coordinating Neighbourhood Management Services functions and assisting residents with their inquiries.
Experience in customer service is required to ensure that the service is proactive and aligned with the Council's values.

Resident Services Officer
Temp contract
Based in West London
17.73per hour PAYE

Job Purpose:

To deliver an outstanding service in Neighbourhood Management Services for residents including face-to-face, telephone, email, virtual communication whilst ensuring pace and empathy is provided.
To provide a high level of customer service to residents and ensure that the service is seamless and proactive, working well with all relevant teams.
To coordinate and lead with Neighbourhood Management Services functions, such as mutual exchanges, tenancy visits, Right to Buy applications whilst ensuring excellent customer services for residents.
To assist residents visiting reception or calling with their enquiries and providing a firstclass service that represents the Council's values and establish a close working relationship with key teams and services to triage any queries to the relevant departments.

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