Service Charge Officer
Camden / Borehamwood
Temporary
Full Time
Are you ready to take on a challenging and rewarding role within a dynamic Housing Association? We are seeking a skilled Service Charge Officer to ensure the accurate management of service charges while providing excellent support to residents. This role is hybrid/remote with around 2 days a month needed in office. Office locations of Camden or Borehamwood.

THE ROLE
As a Service Charge Officer, you will ensure accurate, consistent, and timely reporting and accounting of service charges for all residents across tenures, in compliance with legislation and best practices.
Key responsibilities include:

Handling service charge enquiries from residents and internal staff.
Investigating and making necessary service charge adjustments in ERP systems.
Collaborating with analysts to ensure accuracy in service charge estimates and actuals.
Responding to emails in the service charge mailbox promptly and accurately.
Participating in projects related to service charges to enhance processes.
Attending face-to-face meetings with residents to resolve disputes when required.
Supporting the rent team with service charge queries, including liaising with local authorities.

THE CANDIDATE
The successful candidate will have previous experience in a similar role, with a proven track record in delivering service charges within a customer-focused environment.
Key requirements include:

Knowledge of landlord and tenant legislation, particularly concerning service charges.
Experience in the social housing sector with strong numeracy skills.
Proficiency in Excel, with the ability to handle and analyse large data sets.
Excellent communication skills, both written and verbal, adaptable to different audiences.
Familiarity with ERP and CRM systems, with a strong eye for detail.

THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is 23.47 per hour LTD company rate. The PAYE equivalent is 20.01 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!