SERVICE CHARGE OFFICERS

One of the largest housing associations is looking for temporary Service Charge Officers.

* Temporary role
* Reports to: Rent and Service Charge Manager
* Availability: to start immediately
* Location: Camden or Boremwood (HYBRID WORKING)
* Must be available to start immediately

Main Purpose of Job: To provide excellent customer service to all residents by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements.

Key Responsibilities:
1. Service Charge Estimates:
* Set annual service charge estimates for all existing stock, complying with tenancy agreements and leases.
* Ensure estimates adhere to current legislation.
2. Reconciliation and Reporting:
* Regularly reconcile scheme accounts on the finance system, identifying discrepancies.
* Provide reports to relevant departments for investigation and resolution.
3. Auditing and Compliance:
* Assist in liaising with external auditors to resolve queries related to year-end accounts.
* Monitor the financial performance of managing agents, ensuring compliance with leases and agreements.
4. Customer Service:
* Investigate and respond to service-related complaints and queries from customers within set timescales.
* Provide advice and support to produce accurate service charge estimates for new schemes.
5. Legal and Legislative Compliance:
* Attend training to stay updated with current legislation related to service charging.
* Represent the organization at tribunal hearings and resident meetings.
Experience:
* Experience in service charge accounting within the housing sector.

If you are interested in this temporary assignment, please email your updated CV to Wendy at Reed. Or if you know of someone that is looking for a role as a Service Charge Officer, please feel free to share this opportunity with them.