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Hourly rate: £17.52
Duration: 3-6 months
Are you passionate about delivering outstanding supporter care? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real difference? If so, we have a fantastic opportunity for you!
We are recruiting for a Supporter Services Officer to join a dynamic and dedicated team within a leading charity. This role plays a crucial part in ensuring supporters receive exceptional service, processing donations accurately, and maintaining data integrity.
Key Responsibilities:Be the first point of contact for supporter enquiries via phone and email, ensuring all interactions are professional, timely, and in line with the organisation’s values.
Process donations across multiple platforms with accuracy and efficiency, adhering to financial regulations.
Maintain and update supporter records in Raiser’s Edge to ensure data accuracy and compliance.
Ensure all supporters are thanked and acknowledged appropriately, enhancing their journey and engagement.
Work with third-party providers to fulfil supporter orders and materials in a timely manner.
Collaborate with finance teams to ensure income is accurately recorded and reconciled.
Identify and suggest process improvements to enhance efficiency and supporter experience.
Handle complaints and complex queries with empathy and professionalism.
Monitor and contribute to team KPIs and service levels.
Participate in training and development to stay informed on best practices and regulatory updates.
Work closely with fundraising and engagement teams to ensure seamless communication and maximise supporter engagement.
To be successful in this role, you will need:
Essential Skills & Experience:Previous experience in a supporter care or customer service role, ideally within the charity sector.
Strong communication skills, both written and verbal, with the ability to adapt your tone depending on the situation.
Experience handling sensitive or difficult interactions with confidence and empathy.
Knowledge of CRM databases (ideally Raiser’s Edge) and an understanding of data accuracy and integrity.
Good understanding of charity legislation, including Gift Aid and Data Protection.
A proactive, solution-focused mindset with the ability to multitask effectively.
A team player who takes ownership of tasks and is committed to delivering outstanding supporter experiences.
A positive attitude, adaptable to change, and a commitment to continuous improvement.
Previous experience processing donations and working with finance teams.
Understanding of supporter engagement strategies within the charity sector.
This is an excellent opportunity to make a meaningful impact in a well-respected organisation, ensuring that every supporter receives the best possible experience. If you have a passion for outstanding service and want to contribute to a great cause, we would love to hear from you!
Apply today!
