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- TMO Monitoring & Liaison Officer
- Public Sector - Local Authority
- Full Time - Monday to Friday, 35 hours per week
- Temporary Role - 3 months with likely extension
- Hybrid Role - min. 3 days per week in the office - may also be occasional night time and weekend meetings, but no more than once a month
- 23.72 per hour PAYE / 30.86 per hour Umbrella (increasing to 31.80 per hour from 13th week)
- up to 36 days Paid Annual Leave (PAYE)
- IT equipment provided by client
Our client, a public sector organisation, is seeking a TMO Monitoring & Liaison Officer to join their dynamic team within the Housing and Regeneration Directorate. As the TMO Monitoring & Liaison Officer, you will play a crucial role in regulating Tenant Management Organisations (TMOs) in the borough, ensuring they provide excellent services in line with the Management Agreement.
What you'll be doing:
- Coordinating with TMOs to ensure the council receives the required documentation and performance information for evaluation.
- Facilitating regular review meetings, tracking actions and ensuring completion.
- Taking appropriate actions and interventions to improve TMO performance.
- Acting as a key source of information and support for TMOs, resolving day-to-day issues and providing guidance.
- Providing training, advice, and support to TMOs and maintaining accurate performance data.
- Representing the council at TMO meetings, demonstrating support and building strong relationships.
- Ensuring that the council fulfils its obligations to TMOs, including payment of allowances and repairs.
What we're looking for:
- Experience in a social housing environment.
- In-depth knowledge of Tenant Management Organisations and their legal framework.
- Strong communication skills, both verbal and written.
- Ability to develop effective relationships with stakeholders at all levels.
- Understanding of monitoring techniques and performance indicators.
- Familiarity with diversity and equality principles.
- Excellent problem-solving and organisational skills.
- Proficiency in IT software packages such as Word, Excel, and PowerPoint.
This is a full-time temporary position for an initial period of 3 months, with a likely extension. You will work 35 hours per week, with a hybrid schedule of a minimum of 3 days in the office and occasional evening or weekend meetings, no more than once a month.
This is a fantastic opportunity to join a local authority and make a positive impact on the lives of residents. If you are passionate about improving housing services and possess the required skills and qualifications, we invite you to apply now. Our client offers competitive remuneration, up to 36 days of paid annual leave (PAYE), and IT equipment is provided.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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